Refund & Return Policy
Last updated: September 2026
We want you to be satisfied with your AUREVA purchase. If something is not right, please contact us and we will work with you to find an appropriate solution.
Returns
You may request a return within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Free from damage, wear, or alteration
- Returned with its original packaging and included components
- Accompanied by proof of purchase
Please contact support@aurevaform.com before sending any item back.
Do not return products without contacting us first. Return instructions and the appropriate return address will be provided after your request has been approved.
Change-of-Mind Returns
If you decide that you no longer want the product, ordered the wrong finish, or otherwise wish to return an item for reasons unrelated to a defect or shipping error, you may request a return within the 14-day return period.
For change-of-mind returns, return shipping costs are the responsibility of the customer.
Original shipping costs, if any, are non-refundable.
We recommend using a tracked shipping service, as AUREVA cannot be responsible for return shipments that are lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
For damage that occurred during shipping, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the product
- Photos of the outer packaging
- A brief description of the issue
After reviewing the information, we may offer an appropriate solution, including:
- A replacement
- A full or partial refund
- Another reasonable resolution agreed with you
For verified damaged, defective, or incorrect items, you will not be required to pay return shipping costs.
In some cases, we may determine that returning the original product is not necessary.
International return shipping costs can be significant and are the responsibility of the customer for change-of-mind returns.
Exchanges
If you would like to exchange your product, please contact us at support@aurevaform.com
Depending on the circumstances, we may arrange a replacement or ask you to return the original item before an exchange is processed.
Non-Returnable Items
We cannot accept returns for products that:
- Show signs of use, misuse, or customer-caused damage
- Have been altered or modified
- Are missing original components
- Are returned without prior authorization
- Are not returned in their original packaging, unless otherwise agreed
This does not affect any rights that cannot be excluded under applicable law.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Please allow 5-10 business days for refund to appear,depending on your bank or payment provider.
Lost Packages
If an order is confirmed as lost in transit, AUREVA will provide a replacement at no additional cost.
Contact
For returns, refunds, exchanges, or other order issues: