Shipping Policy
Last updated: September 2026
At AUREVA, we aim to deliver every order carefully and reliably.
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
AUREVA products are currently shipped from China directly to customers.
We offer free standard shipping on U.S. orders.
Estimated delivery time after dispatch is approximately:
8–15 days
Total estimated delivery time is approximately 9–18 business days from order confirmation.
Delivery estimates may vary slightly due to customs processing, carrier disruptions, severe weather, holidays, or other circumstances outside our reasonable control.
Tracking is provided for all orders.
Once your order has been dispatched, you will receive a tracking number by email. Tracking information may take some time to become active after shipment.
For U.S. orders, applicable customs clearance, duties, and import-related charges are included in our shipping service.
Customers will not be required to pay additional customs duties or import fees upon delivery.
If you need to change your shipping address, please contact us within 24 hours of placing your order.
We will do our best to update your address before the order is processed for shipment.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
If a package is confirmed as lost in transit, AUREVA will arrange a replacement shipment at no additional charge.
If your tracking shows an unusual delay or you believe your package may be lost, please contact:
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the outer packaging
- Photos of the damaged product
- A brief description of the issue
We will review the situation and arrange an appropriate resolution.
Occasional delays may occur due to customs clearance, carrier disruptions, severe weather, peak shipping periods, or other events outside AUREVA’s reasonable control.
If your shipment is significantly delayed, please contact us and we will assist with tracking the order.
For shipping-related questions: